The IRS is in the business of taxing you and collecting it. They may attempt to be fair, but do you really believe they are on your side? It is your responsibility if you choose to represent yourself.
Under the law, the only persons that can represent you legally are:
They say they will give you audit support. Do you think they will send an attorney, a CPA, or an enrolled agent based on that small fee you paid? Read the fine print; it says "audit support," which means they will help you represent yourself.
If they are not an attorney, a CPA, or an enrolled agent, then all they can do is assist you in representing yourself.
Again, this means that they will assist you in representing yourself. However, they are not legally able to represent you. In addition, they may not even be open year around.
You may call the phone number on the letter (be prepared to wait a long time to get assistance). When you get an agent (who is probably on the other side of the country), they may or may not be able to properly advise you (do you think they are on your side and care at all about you and about being fair?).
Once we receive your request, we will reach out to verify your identity and send you an electronic "e-sign" version of the Form 8821 or Form 2848. If you have an IRS Login/Account we can walk you through the steps to approve us electronically on the IRS website.
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